Service Statistics

At first glance, it can be difficult to tell an average computer company from an extraordinary one. At BlueScreen, we love giving you clear, reliable information to take the guesswork out of all your computer decisions. In the spirit of fair, forthright information, let us take this moment to prove ourselves to you:

Efficiency Statistics

The biggest expense in computer repair is usually labor time. We are so efficient that we believe your total bill through BlueScreen will be lower than through our competitors—even if they have cheaper rates—because we get the work done faster. But it's not enough for us to simply say this. We want to prove it to you:

In 2009, we completed 72.8% of our appointments in one hour or less. A whopping 94.1% of our 2009 appointments were completed in 2 hours or less. More impressive, this information comes from all of our 2009 appointments—every single one of them. This means that many of the longer appointments were scheduled that way, and that those clients knew in advance that their issues would take extra time.

So when we say to you that we believe we can complete our service to you in one hour or less, please realize we are speaking from proven experience. Our expert efficiency will save you money.

Referral Statistics

BlueScreen is fast, yes. But we're also good.

One way of demonstrating our quality is to show how many of our new customers come from referrals versus advertising. We expect that any person or organization that refers us to others has a positive opinion of our quality. On the contrary, businesses that have to use a lot of advertising to draw in customers probably aren't getting as many referrals. If that's true, then our facts suggest there is a lot of positive opinion about BlueScreen Computer:

Since we've been in business, we've been asking our new customers how they heard of us. Most of them have been glad to say. By April 2010, of the customers we can track, a huge 87.3% came from referrals. Some were referred by a friend, some by a relative, some by an organization, and a few (so we've been told) by a whole crowd of people! Only 12.7% of our trackable customers came from advertising of one sort or another.

We are so thankful for and proud of the trust and confidence that so many people have extended us! We feel honored to have such a far-reaching, robust reputation, and to have our business bulwarked by a massive foundation of happy past customers. And this we believe, too: If we have impressed so many people enough to refer BlueScreen to their friends, colleagues, and clients, we believe we can meet your needs as well.

Satisfaction Rating (Under Development)

We are currently developing a survey to deliver an unbiased satisfaction rating to you. In the meantime, please visit our testimonials page to hear from some of our past clients.

Contact Us

The easiest and fastest way is to reach us is by calling 540-975-5000. Please leave us a message if necessary. Note that we are often in service appointments during work days; however, we try to return your call in about an hour during business hours.